Job Title: DOC - Support Specialist

Location: Main Commerce Building, Washington D.C.
Clearance Level: None

 

Requirements:

• Ensure DoC data is properly entered into the system to include maintaining contractor separations of duty, clean up and correction of records.

• Serve as a liaison to bureau representatives concerning record discrepancies.

• Print and review audit trail reports to monitor for fraud or abuse.

• Plan, organize and prioritize work in a high-volume, fast-paced security environment. This includes the ability to maintain poise, tact and self-control while under pressure, and the ability to follow through on tasks.

• Demonstrate strong customer service skills both in person and by telephone, and work effectively as a team member, and balance the interests of a variety of clients.

• Exercise above-average judgment, resourcefulness, and diplomacy in dealing with Government officials, contractors and associates, visitors and the general public.

• Protect privacy and ensure policy and procedure compliance.

• Advise program managers and senior managers on administrative/procedurals decisions and judgments.

• Analyze and evaluate, on a quantitative/qualitative basis, the effectiveness of line program operations in meeting established goals and objectives.

• Develop, provide and transmit effective communications, both oral and in writing.

• Prepare a variety of reports for bureau and management.

• Execute word processing and data entry.

• Research, develop and review documents for Department-level approval, to include management policies, Departmental Orders and other routine requests.

• Develop procedures and systems for assessing the effectiveness of programs/management processes.

• Create, review and provide briefing materials.

• Adeptly using Microsoft Office Suite to include heavy us of Outlook, Word, Excel and PowerPoint.

• Review and edit office documents.

• Establishing and maintaining records and files which include preforming appropriate reductions in accordance with general records schedules.

• Photocopying and performing other general office duties as assigned.

 

Required:

• USAccess Experience

 

 

Please submit your resume to jobs@e-9corporation.com.